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We are the largest independent hearing company in Kent
Hearbase supplies hearing aids and provides diagnostic audiological services at private hospitals in the south east of England, including The Chaucer Hospital (Canterbury), Chelsfield Park Hospital (Orpington) and The Spencer Wing at The Queen Mother Hospital (Margate).
We also supply hearing aids from our Folkestone, Deal and Dover offices. All the consulting rooms are on the ground floor and fully accessible to disabled patients.
Hospital Based Services
We have recently started working at the new One Ashford Hospital and the Arundel Private Clinic, both located on the William Harvey site.
Hearbase also provides audiological services and custom hearing protection to industry and has a number of major local clients, including Pfizer and P&O Ferries. The company has been trading in its present form for more than 15 years, but the key personnel have a background in audiology stretching back more than 25 years.
The facilities at The Chaucer Hospital are custom-designed, meet international clinical research standards and can be used for medico-legal evaluations as well as paediatric and electrophysiological testing. In addition to hearing evaluation, we also carry out electronystagmography to help in the investigation of balance disorders.
The company is wholly owned and managed by Hearbase Ltd, whose director is Mark Scutchings.
He is a hospital trained clinical physiologist and registered hearing aid dispenser. He is responsible for the clinical and professional services of the company and is based at our head office in Folkestone.
Including Mark Scutchings there are three fully qualified hearing aid dispensers working at the practice. The work of the full-time staff is supplemented by the services of one audiologist to help with diagnostic testing and one technical assistant.
Specialist secretarial support is provided at each of the hospitals and the company employs four full-time office administrators based at the Folkestone office. Patient contact is managed via one freephone telephone number as a single point of contact for all inquiries, battery orders and appointments at any of the hospital sites. Patients are encouraged to build an ongoing relationship with a single hearing aid dispenser, but have the reassurance of a multi-dispenser practice. Immediate access to patient records is provided at any location via our custom-built practice management software.
The philosophy of Hearbase is that the best care for a person’s hearing comes about through working in partnership with the medical community. Although the company does use advertising, primary referral sources are general practitioners, ear, nose & throat consultants and other medical specialists.
In the case of self-referring patients, the general practitioner is kept fully informed of the patient’s progress (with the patient’s consent) and this ethically-based approach results in many new patient referrals from the local medical community.
Our independence means the best help possible for your hearing loss
Unusually for a private hospital-based service, Hearbase does not make a charge for the initial assessment of new patients.
We are keen to maintain our independence from any one manufacturer so the patient can be offered the best possible help for their hearing problem without needing to compromise in order to maintain loyalty to any single supplier.
A hearing aid package includes all follow-up appointments so that patients who need a high level of ongoing support are happy to return for regular fine tuning and rehabilitation.
All patients are invited back for regular review appointments to ensure the hearing aid remains working optimally and to carry out any programming adjustments.
Patients know they are welcome to call for an appointment any time between reviews if they have a problem. Our opening hours are not the usual rigid 9-5 Monday to Friday. The relatively young age profile of our patient group means that we need to offer evening and occasional weekend appointments to fit in with working hours.
Hearbase looks forward to continued growth as a leading centre of excellence in audiology, widening its referral base and giving improved patient satisfaction by the application of new developments in digital hearing technology within a caring, but clinically supported framework.