Paula BirdPaula joined Hearbase in June 2010 as a receptionist. She works mainly at our Folkestone branch, a position she describes as varied, enjoyable and fulfilling.

Before joining us Paula worked mainly in customer services in the travel and tourism, optical and hospitality fields. This experience has helped her in her role with Hearbase, an ever-growing and successful company, says Paula.

Her duties are varied and include helping customers face-to-face and on the telephone, booking appointments, dealing with and resolving customer queries and helping the branch audiologist. She also welcomes patients and tries to make their experience with Hearbase a pleasant one.

Paula uses her wide experience to build an excellent rapport with our customers. She says: “Dealing with the public daily can be very rewarding. You never know what challenges each day will bring.”

Outside work her family, friends, football and travel take up her free time.